IF YOU RECEIVE YOUR ORDER AND FIND ANY ITEMS DAMAGED, PLEASE CONTACT OUR CUSTOMER SERVICE WITHIN 3 DAYS OF DELIVERY TO MAINTAIN YOUR BUYER PROTECTION ELIGIBILITY. OUR GALERIE PARADIS TEAM WILL QUICKLY COORDINATE WITH THE CARRIER TO RESOLVE THE ISSUE AS EFFICIENTLY AS POSSIBLE, WHILE MINIMIZING INCONVENIENCE TO YOU. WE WILL KEEP YOU INFORMED THROUGHOUT THE INVESTIGATION PROCESS AND ARRANGE A REPLACEMENT IF POSSIBLE.

IF YOU EXPERIENCE ANY PROBLEMS WITH YOUR NEW PRODUCT OR SUSPECT IT MAY BE DEFECTIVE, PLEASE DO NOT HESITATE TO CONTACT US IMMEDIATELY TO REPORT YOUR CONCERNS.

IN THIS CASE, WE INVITE YOU TO CONTACT US , AND WE WILL BE HAPPY TO GET IN TOUCH WITH THE ARTIST IN ORDER TO OBTAIN ADDITIONAL INFORMATION. WE WOULD LIKE TO EMPHASIZE THAT WE COLLABORATE WITH EMERGING ARTISTS WHO, DUE TO THEIR SMALL TEAMS, MAY SOMETIMES EXPERIENCE SLIGHT DELAYS. WE THANK YOU FOR YOUR UNDERSTANDING AND PATIENCE.

DAMAGED ITEMS

IN THE EVENT THAT YOUR ORDER ARRIVES WITH DAMAGED ITEMS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM IMMEDIATELY.

GALERIE PARADIS IS COMMITTED TO COMMUNICATING QUICKLY WITH THE CARRIER IN ORDER TO RESOLVE THIS SITUATION WITH THE LEAST POSSIBLE INCONVENIENCE FOR YOU. WE WILL KEEP YOU INFORMED OF THE PROGRESS OF OUR INVESTIGATION AND, IF NECESSARY, WE WILL ORGANIZE THE SENDING OF A REPLACEMENT PRODUCT AS SOON AS POSSIBLE.

IF YOU EXPERIENCE ANY DIFFICULTIES WITH YOUR NEW ITEM OR SUSPECT A POSSIBLE DEFECT, WE INVITE YOU TO INFORM US IMMEDIATELY: CONTACT@GALERIEPARADIS.FR.

LOST PACKAGES

IF YOU EXPERIENCE A DELAY IN THE DELIVERY OF YOUR PACKAGE, WE ENCOURAGE YOU TO CONSULT THE TRACKING INFORMATION PROVIDED AT THE TIME OF SHIPPING, ALSO ACCESSIBLE IN YOUR ACCOUNT.

IN THE EVENT THAT YOU EXPERIENCE DIFFICULTIES WITH THE CARRIER (SUCH AS THE NEED TO CHECK THE ADDRESS OR IF THE PACKAGE SEEMS TO BE STUCK), DO NOT HESITATE TO CONTACT US: CONTACT@GALERIEPARADIS.FR. WE ARE COMMITTED TO WORKING DIRECTLY WITH THE CARRIER TO RESOLVE THIS PROBLEM AS SOON AS POSSIBLE, GUARANTEEING YOU AN IRREPROACHABLE SERVICE.