Shipping and delivery
FREE SHIPPING, DESTINATIONS, ESTIMATED DELIVERY TIMES, SHIPPING POLICIES, SPECIAL DELIVERY REQUEST, MISSED DELIVERIES.
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CAN I RECEIVE ITEMS ANYWHERE IN THE WORLD?
WE OFFER DELIVERY TO EU, UK, SWITZERLAND, USA, UAE, SINGAPORE AND AUSTRALIA. AVAILABILITY OF SOME PRODUCTS MAY VARY DEPENDING ON YOUR DELIVERY ADDRESS, SO PLEASE SELECT YOUR DESTINATION COUNTRY AT THE BOTTOM OF OUR SITE BEFORE PLACING AN ORDER.
PLEASE NOTE THAT CUSTOMS DUTIES MAY APPLY DEPENDING ON YOUR DESTINATION COUNTRY. THESE CHARGES ARE NOT INCLUDED IN THE TOTAL PRICE OF YOUR ORDER AND MUST BE PAID DIRECTLY TO THE CARRIER OR LOCAL AUTHORITIES.
DO YOU OFFER FREE SHIPPING?
WE OFFER FREE SHIPPING DURING CERTAIN EXCEPTIONAL PERIODS. THIS PROMOTION ALLOWS OUR CUSTOMERS TO ENJOY THEIR PURCHASES WITHOUT WORRYING ABOUT SHIPPING COSTS. MAKE SURE TO TAKE ADVANTAGE OF THIS OFFER WHEN IT IS AVAILABLE!
CAN I HAVE ITEMS DELIVERED TO ANYWHERE IN THE WORLD?
OUR SUPPLIERS GENERALLY ENDEAVOUR TO PREPARE YOUR ORDER WITHIN 72 HOURS.
THE ESTIMATED DELIVERY TIME INDICATES WHEN YOUR ITEM WILL LEAVE OUR WAREHOUSE. FOR EXAMPLE, IF YOU SEE "DELIVERY BETWEEN TUESDAY, JANUARY 24TH AND MONDAY, JANUARY 30TH", THIS MEANS THAT THE ITEM WILL BE SHIPPED 2-3 BUSINESS DAYS AFTER YOUR ORDER. WHILE OUR SUPPLIERS AIM FOR FAST SHIPPING, PLEASE NOTE THAT CUSTOM, CUSTOM-CONFIGURED OR HIGH-DEMAND ITEMS MAY REQUIRE LONGER SHIPPING TIME. IN RARE CASES, WE MAY DISCOVER THAT WE CANNOT FULFILL YOUR ORDER DUE TO LIMITED PRODUCT AVAILABILITY, EVEN AFTER CONFIRMING SHIPPING AND DELIVERY TIMES. IN THIS CASE, WE WILL PROMPTLY INFORM YOU BY EMAIL OF NEW SHIPPING AND DELIVERY INFORMATION.
ONCE YOUR ITEM HAS SHIPPED, YOU WILL RECEIVE A NOTIFICATION EMAIL WITH IMPORTANT INFORMATION INCLUDING THE CARRIER NAME, TRACKING NUMBER, AND ESTIMATED DELIVERY DATE. YOU CAN EASILY TRACK YOUR PACKAGE BY CLICKING ON THE TRACKING NUMBER IN THE GALERIE PARADIS ORDER TRACKING INTERFACE OR BY ENTERING IT ON THE CARRIER'S WEBSITE.
WHAT IS THE ESTIMATED DELIVERY DATE FOR MY ORDER?
OUR SUPPLIERS ENDEAVOUR TO PREPARE YOUR ORDER WITHIN 72 HOURS.
THE ESTIMATED DELIVERY TIME INDICATES WHEN YOUR ITEM WILL LEAVE OUR WAREHOUSE. FOR EXAMPLE, IF AN ITEM SAYS "DELIVERY BETWEEN TUESDAY, JANUARY 24TH AND MONDAY, JANUARY 30TH", THIS MEANS THAT IT WILL SHIP 2-3 BUSINESS DAYS AFTER YOUR ORDER. WHILE OUR SUPPLIERS WORK DILIGENTLY TO ENSURE FAST SHIPMENTS, IT IS IMPORTANT TO NOTE THAT CUSTOMIZED, CUSTOM-CONFIGURED, OR HIGH-DEMAND ITEMS MAY REQUIRE LONGER SHIPPING TIMES. IN RARE CASES, WE MAY DISCOVER THAT WE CANNOT FULFILL YOUR ORDER DUE TO LIMITED PRODUCT AVAILABILITY, EVEN AFTER CONFIRMING SHIPPING AND DELIVERY TIMES. IN SUCH SITUATIONS, WE WILL PROMPTLY INFORM YOU BY EMAIL OF NEW SHIPPING AND DELIVERY INFORMATION.
ONCE YOUR ITEM HAS SHIPPED, YOU WILL RECEIVE A NOTIFICATION EMAIL WITH IMPORTANT INFORMATION INCLUDING THE CARRIER NAME, TRACKING NUMBER, AND ESTIMATED DELIVERY DATE. YOU CAN EASILY TRACK YOUR PACKAGE BY CLICKING ON THE TRACKING NUMBER IN THE GALERIE PARADIS ORDER TRACKING INTERFACE OR BY ENTERING IT ON THE CARRIER'S WEBSITE.
WHAT SHOULD I DO IF I AM NOT AVAILABLE FOR MY DELIVERY?
FOR DELIVERIES SERVED BY A CARRIER, IF YOU ARE NOT IN THEIR PLACE WHEN THEY ATTEMPT DELIVERY, A NOTICE WILL BE LEFT. YOU MAY THEN CONTACT THE CARRIER DIRECTLY TO ARRANGE A NEW DELIVERY SLOT DURING OPENING HOURS OR TO PROVIDE AN ALTERNATIVE ADDRESS.
IF THE DELIVERY DATE MENTIONED IN YOUR SHIPPING NOTIFICATION EMAIL HAS PAST, PLEASE CONTACT US. WE WILL ENDEAVOUR TO WORK WITH THE CARRIER TO EXPEDITE THE DELIVERY OF YOUR ORDER.
AFTER THE FIRST DELIVERY ATTEMPT, YOU MAY CHOOSE TO PICK UP YOUR PACKAGE AT THE CARRIER'S LOCAL AGENCY OR AT A COLLECTION POINT. TO DO SO, CALL THE NUMBER ON THE DELIVERY NOTICE AND INDICATE THAT YOU WOULD LIKE TO COLLECT YOUR PACKAGE IN PERSON.
TO COLLECT YOUR PACKAGE, YOU WILL NEED TO PROVIDE:
- DELIVERY NOTICE
- A VALID ID (SUCH AS A DRIVING LICENSE OR PASSPORT) MATCHING THE NAME AND ADDRESS ON THE PACKAGE
- IN SOME CASES, A QR CODE MAY BE REQUIRED BY THE CARRIER
PLEASE NOTE THAT THE PACKAGE CAN ONLY BE DELIVERED TO THE PERSON INDICATED ON THE DELIVERY ADDRESS.
IN ADDITION, OUR CARRIERS MAY OFFER OTHER DELIVERY OPTIONS, SUCH AS ELECTRONIC SIGNATURES AND ESTIMATED DELIVERY TIMES. FOR MORE INFORMATION, YOU CAN VISIT UPS MYCHOICE, DHL EXPRESS WORLDWIDE.
FOR POSTAL DELIVERIES, IF YOU ARE NOT PRESENT TO RECEIVE YOUR PARCEL OR IF DELIVERY FAILS, A NOTICE WILL BE LEFT WITH COLLECTION OPTIONS. GENERALLY, YOU WILL BE ABLE TO COLLECT YOUR PARCEL FROM YOUR NEAREST POST OFFICE OR RESCHEDULE A NEW DELIVERY DATE.
ESTIMATED DELIVERY TIMES BY REGION
DELIVERY TIME IS AN ESTIMATE OF WHEN YOUR ITEM WILL LEAVE OUR WAREHOUSE. FOR EXAMPLE, IF AN ITEM IS LISTED “DELIVERY BETWEEN TUESDAY, JANUARY 24TH AND MONDAY, JANUARY 30TH”, IT WILL GENERALLY LEAVE THE SUPPLIER’S WAREHOUSE 2-3 BUSINESS DAYS AFTER YOU PLACED YOUR ORDER.
ALTHOUGH OUR SUPPLIERS STRIVE TO SHIP ORDERS AS QUICKLY AS POSSIBLE, CUSTOM, CUSTOMIZED OR HIGH DEMAND ITEMS MAY HAVE LONGER SHIPPING TIMES.
IT OCCASIONALLY, AFTER CONFIRMING SHIPPING AND DELIVERY TIMES, WE DISCOVER THAT WE CANNOT FULFILL AN ORDER DUE TO LIMITED PRODUCT AVAILABILITY. IN THESE RARE CASES, WE WILL INFORM YOU BY EMAIL OF THE NEW INFORMATION REGARDING SHIPPING AND DELIVERY.
IN SOME EU AREAS YOU ALSO HAVE THE OPTION TO CHOOSE FASTER DELIVERY OPTIONS FOR AN ADDITIONAL CHARGE, FOR ITEMS THAT CAN BE PACKED AND SHIPPED BY STANDARD CARRIERS.
FOR SMALL ITEMS (WHICH CAN BE PACKAGED AND SHIPPED BY STANDARD CARRIERS):
- EXPRESS DELIVERY FOR MOST OF EUROPE: USUALLY DELIVERED WITHIN 2 TO 4 DAYS.
- STANDARD DELIVERY FOR SOME COUNTRIES: USUALLY DELIVERED WITHIN 2 TO 6 DAYS.
FOR LARGE ITEMS (WHICH CANNOT BE PACKAGED AND/OR SHIPPED BY STANDARD CARRIERS):
- WE WORK WITH CARRIERS SPECIALIZED IN THE DELIVERY OF FURNITURE THROUGHOUT EUROPE. HOWEVER, SUPPLIERS CAN ALSO APPOINT A SPECIFIC CARRIER FOR DELIVERY.
INTERNATIONAL SHIPPING RULES
PLEASE NOTE THAT DEPENDING ON YOUR DESTINATION COUNTRY, CUSTOMS DUTIES MAY APPLY AND ARE NOT INCLUDED IN THE TOTAL PRICE OF YOUR ORDER. THESE DUTIES MUST BE PAID DIRECTLY TO THE CARRIER OR THE COMPETENT AUTHORITIES IN YOUR COUNTRY.
WE OFFER SHIPPING TO EU, UK, SWITZERLAND, USA, UAE, SINGAPORE AND AUSTRALIA. PLEASE NOTE THAT PRODUCT AVAILABILITY MAY VARY DEPENDING ON YOUR SHIPPING ADDRESS. TO ENSURE A SMOOTH ORDERING PROCESS, PLEASE SELECT YOUR SHIPPING COUNTRY (LOCATED AT THE TOP OF OUR WEBSITE BY CLICKING ON THE CORRESPONDING ICON) BEFORE COMPLETING YOUR PURCHASE.
DELIVERY INFORMATION
DELIVERY AND SHIPPING TIMES MAY VARY DEPENDING ON THE PRODUCT AND VENDOR SELECTED. WE PROVIDE ESTIMATED DELIVERY TIMES ON THE PRODUCT PAGE, IN YOUR CART, AND DURING CHECKOUT.
AVAILABLE SHIPPING OPTIONS FOR YOUR DESTINATION WILL BE DISPLAYED DURING CHECKOUT. PLEASE NOTE THAT ALL ORDERS REQUIRE A SIGNATURE UPON DELIVERY; THEREFORE, WE CANNOT DELIVER TO PO BOXES, MILITARY ADDRESSES (APO) OR NAVAL POST ADDRESSES (FPO).
TRACKING SHIPMENTS AND RECEIPT OF PARCELS
ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING INFORMATION. WE RECOMMEND THAT YOU REGULARLY CHECK THE STATUS OF YOUR DELIVERY EITHER VIA THIS EMAIL OR BY LOGGING INTO YOUR ACCOUNT. IF YOU HAVE SELECTED NOTIFICATIONS AT CHECKOUT, YOU WILL ALSO RECEIVE EMAIL AND SMS UPDATES REGARDING THE STATUS OF YOUR PACKAGE. PLEASE ENSURE THAT YOU ARE AVAILABLE TO RECEIVE THE PACKAGE, OR CONTACT THE CARRIER DIRECTLY TO RESCHEDULE DELIVERY IF NECESSARY. IF YOU EXPERIENCE ANY ISSUES WITH TRACKING OR IF TRACKING IS UNAVAILABLE, OUR DEDICATED CUSTOMER SERVICE TEAM IS HERE TO ASSIST YOU.
PRODUCT AVAILABILITY
OUR SUPPLIERS GENERALLY AIM TO SHIP ORDERS WITHIN 72 HOURS, ENSURING FAST SERVICE FOR OUR PREFERRED CUSTOMERS.
CUSTOM PRODUCTS
FOR DETAILED INFORMATION ON PRODUCTION TIMES AND SPECIFIC DELIVERY DETAILS FOR CUSTOM PRODUCTS, PLEASE REFER TO THE PRODUCT PAGE. SINCE THESE ITEMS ARE MADE SPECIALLY FOR YOU, PRODUCTION TIMES MAY VARY.
PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS OR REFUNDS ON PRODUCTS LABELED "MADE TO ORDER". FOR MORE INFORMATION REGARDING OUR RETURNS AND REFUND POLICIES FOR THESE ITEMS, PLEASE REVIEW OUR GUIDELINES.
ESTIMATED DELIVERY TIME
SHIPPING TIME IS AN ESTIMATE OF WHEN YOUR ITEM WILL LEAVE OUR WAREHOUSE. FOR EXAMPLE, IF AN ITEM IS LISTED AS “DELIVERY BETWEEN TUESDAY, JANUARY 24TH AND MONDAY, JANUARY 30TH,” IT WILL GENERALLY LEAVE THE SUPPLIER’S WAREHOUSE 2-3 BUSINESS DAYS AFTER YOU PLACE YOUR ORDER. WHILE OUR SUPPLIERS ARE COMMITTED TO SHIPPING ORDERS QUICKLY, PLEASE BE AWARE THAT CUSTOM, CUSTOM-CONFIGURED, OR HIGH-DEMAND ITEMS MAY HAVE EXTENDED SHIPPING TIMES. IN RARE CASES, WE MAY CONFIRM SHIPPING AND DELIVERY TIMES, AND THEN DISCOVER THAT WE CANNOT FULFILL THE ORDER DUE TO LIMITED PRODUCT AVAILABILITY. IN SUCH SITUATIONS, YOU WILL BE PROMPTLY INFORMED BY EMAIL OF NEW SHIPPING AND DELIVERY INFORMATION.
PREMIUM DELIVERY SERVICES
IN SOME EU AREAS YOU CAN ALSO CHOOSE FASTER DELIVERY OPTIONS, IF AVAILABLE, FOR AN ADDITIONAL CHARGE FOR ITEMS THAT CAN BE PACKED AND SHIPPED BY STANDARD CARRIERS.
FOR SMALL ITEMS (WHICH CAN BE PACKAGED AND SHIPPED BY STANDARD CARRIERS):
- EXPRESS DELIVERY FOR MOST OF EUROPE: USUALLY DELIVERED WITHIN 2 TO 4 DAYS.
- STANDARD DELIVERY FOR SOME COUNTRIES: USUALLY DELIVERED WITHIN 2 TO 6 DAYS.
FOR LARGE ITEMS (WHICH CANNOT BE PACKAGED AND/OR SHIPPED BY STANDARD CARRIERS):
- WE WORK WITH CARRIERS SPECIALIZED IN THE DELIVERY OF FURNITURE THROUGHOUT EUROPE. HOWEVER, SUPPLIERS CAN ALSO APPOINT A SPECIFIC CARRIER FOR YOUR DELIVERY.
DEPENDING ON THE CARRIER CHOSEN AND THE SIZE OF THE ITEMS, GALERIE PARADIS WILL INFORM YOU OF THE ESTIMATED DELIVERY DATE. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US.
FOR LARGE ITEMS, DELIVERY WILL BE MADE TO THE SIDEWALK, IN FRONT OF YOUR HOME. IT IS YOUR RESPONSIBILITY TO ARRANGE ASSISTANCE TO BRING YOUR ORDER INSIDE. PLEASE ENSURE THAT THE DIMENSIONS OF YOUR ELEVATOR OR STAIRS WILL ALLOW THE TRANSPORT OF THE FURNITURE TO YOUR HOME.
FOR EASY SHIPPING, YOUR ITEM MAY SOMETIMES ARRIVE DISASSEMBLED, ALTHOUGH THIS IS RARE. THE CARRIER WILL NOT BE ABLE TO HELP YOU REASSEMBLE THE FURNITURE. IF ASSEMBLY INSTRUCTIONS ARE NOT INCLUDED IN THE PACKAGE, PLEASE CONTACT YOUR SELLER FOR ASSISTANCE.
HOW TO SUBMIT SPECIAL SHIPPING REQUESTS
IF YOU HAVE ANY SPECIFIC REQUESTS REGARDING THE DELIVERY OF YOUR ORDER, PLEASE FEEL FREE TO CONTACT US. WE WILL BE GLAD TO COORDINATE DIRECTLY WITH THE ARTIST TO MEET YOUR NEEDS.
HOW CAN I TRACK THE PROGRESS OF MY ORDER?
ONCE YOUR ORDER HAS SHIPPED, YOU CAN EASILY ACCESS YOUR TRACKING INFORMATION IN THE FOLLOWING WAYS:
- LOG IN TO YOUR ACCOUNT.
- CHECK THE CONFIRMATION EMAIL YOU RECEIVE WHEN YOUR ORDER IS SHIPPED.
IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL OR TRACKING INFORMATION IS NOT AVAILABLE IN YOUR ACCOUNT AFTER THE ESTIMATED DELIVERY DATE, PLEASE FEEL FREE TO CONTACT US. WE WILL BE HAPPY TO FOLLOW UP THE INFORMATION WITH THE ARTIST TO PROVIDE YOU WITH ANY NECESSARY UPDATES.
SHIPPING RESTRICTIONS GUIDE
YOU CAN VIEW DETAILED INFORMATION ON THE COUNTRIES WE SHIP TO ON OUR ORDERS & SHIPPING PAGE. PLEASE NOTE THAT SOME PRODUCTS MAY BE SUBJECT TO RESTRICTIONS FOR CERTAIN INTERNATIONAL DESTINATIONS. WE THEREFORE ENCOURAGE YOU TO CAREFULLY REVIEW THE INFORMATION ON THIS PAGE BEFORE PLACING YOUR ORDER.
FOR PURCHASES INTENDED FOR INTERNATIONAL LOCATIONS, PLEASE BE AWARE THAT YOUR ORDER MAY BE SUBJECT TO CUSTOMS DUTIES AND TAXES, WHICH WILL BE APPLIED UPON ARRIVAL OF THE PACKAGE AT THE DESTINATION.
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